Returning your product to store

Regardless of how you purchased your product from us, whether online, over the phone or in store you can return to us at our retail store.
 
Faulty Products
If you product has developed a fault within 30 days then you have the option of exchange or refund, if your product develops a fault out of the 30 days, but within its warranty period (this is normally 12 months from delivery date) you still have the option of exchange, if purchased online then you the customer must pay for the delivery back to us to inspect and test the product, however if you can bring it to our retail store, we will accept returns this way also, if we find the product to be faulty and still under warranty then we can replace in store or if returned via post then we will pay for return postage to you. However if we find that the product has been physically damaged, accidentally damaged, neglected or misused and is not normal wear and tear then this will not be covered under warranty.
 
For our full terms and conditions click here
 
Returning your product online you can email us: returns@coywood.com
Please state the following:
Name:
Order number:
Item:
Fault or reason for return:
Contact number:
 
Once received we will email you a RMA number, please send RMA number with package back to us at: 

Returns
Coywood Ltd
3 Somerset Terrace
Scarborough
North Yorkshire
YO11 2PA
 
Alternatively you can contact us 01723 377077
 
Please send via Royal mail recorded delivery or courier, you the customer are required to pay return postage. We however will pay the delivery back to you once we have tested the goods and checked they are under warranty.
 
Damaged Goods
If you receive delivery and your item or items are damaged in transit, please return immediately within 48 hours of delivery, we will arrange an exchange free of charge.
 
Unwanted Product
If you purchased an item by mistake or are simply not needed anymore, you can return within 30 days of delivery as long as it is unopened packaging and brand new unused.
 
In accordance with your consumer rights when you made this purchase online, unwanted items can be returned within 30 calendar days after the day you were delivered the goods or item, but you must contact us via email or phone to let us know this within 30 calendar days of the day after delivery of these goods and they must not have been used, be in original as new condition and have original packaging. Once we see this we will exchange or refund on your request.
 
Charger does not fit
In the event that your charger does not fit and you return for a refund,Postage costs (Original postage and Return Postage) will not be refunded.
All of our charger listings include pictures of the pin as well as a full charger specification including measurements of the pin. This information should be checked by the customer before purchasing.
If we have stock of the correct fitting then we can exchange the item for you although you would be responsible for any postage costs.

Cancelling an order online
If you decide to cancel your order, the quickest way to do this is via phone, so please call 01723 377077 and tell us your order number and we will refund, exchange or change your order as per your instructions. If this is out of opening hours please email us returns@coywood.com
If you goods were already shipped before you realised you wanted to cancel the order, then please contact us via phone on 01723 377077 or email us on returns@coywood.com and we can then refund or exchange.
 
EU law
“Under EU regulations we are required by the Consumer Rights Act 2015, which lets customer know in relation to disputes and complaints that cannot be resolved, to point the customer to a dispute resolution platform, such as https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN “